Dr Deming’s 14 points
9. Break down barriers:
Break down barriers between departments. People in research, design, sales, technology and production must work as a team.
Break down barriers and silos between departments.
Traditionally each silo becomes independent kingdoms, each trying to maximize their own figures and sometimes at another’s expense.
People in research, design, sales, technology and production must work as a team to be able to foresee any production problems, and potential product or service issues.
Unless staff work jointly in a spirit of co-operation, each area will try to do what is best for itself, rather than what’s good for the organization. It means cooperation not competition, everybody wins if the system wins.
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