Dr Deming’s 14 points
12. Permit pride of workmanship
Remove barriers that rob workers and people in management of their right to having pride in their work. This means, for example, abolishment of the annual or merit rating and of management by objective.
Remove the obstacles and barriers that deprive workers, and people in management, of their right to take pride and joy in their work. This implies abolition of the annual merit rating (appraisal of performance) and of Management by Objective, all of which creates conflict and competition.
These barriers to pride (a basic human need) among other things, results in low morale and absenteeism.
We need people to have pride in their work, not in their ability to meet ratings.
Again, the responsibility of Team Leaders, Managers, Directors and senior leaders must be changed from sheer numbers to quality. We want collaboration not competition. Involve employees, at all levels, in the process of improvement. Supply workers with the proper methods, materials and tools. Managers work on the system that is impeding performance.
ECIC Consulting Inc.