Dr Edwards Deming’s 14 points
Create constancy of purpose toward continual improvement of product and service, with a plan to become competitive and to stay in business.
Management have two concerns. One deals with running the business on a day to day basis. The other deals with the future of the business. They must have clarity on the questions; what are we doing, and why are we doing it? The answer to these questions requires knowledge and looking to the future. It is the difference between short term and long-term thinking; the tortoise and the hare. Problems of the future require constancy of purpose, and dedication to improvement. Create constancy of purpose toward continual improvement of products and service, allocating resources to provide for long range needs, rather than only short-term profitability, with the aim to become competitive, stay in business and to provide jobs. To stay in business requires that leaders spend time on innovation, research and education. They must constantly improve the design of their product and service. Purpose is an intent, a goal, a vision of some future desired state. To have constancy of purpose then one must first have a purpose.
Eric Ciampoli Industrial Consultants Inc.
220 Highpoint Ave. Weehawken, New Jersey