Dr Deming’s 14 points
8. Drive out fear:
Drive out fear so that everyone may work effectively for the company.
Extinguish fear so everyone may work effectively for the organization.
Build trust. Cooperation and collaboration requires a whole different set of values and relationships than that used in the outdated command and control method.
People are afraid of change, any attempt to make things better will lead to a fear of the unknown.
Many organizations are run by fear; fear of not getting their bonus, being afraid that they can’t meet their annual rating, or fear that they will be low on the rating ladders.
To achieve better quality people need to feel secure. We need to eliminate fear so that everyone may work effectively for the company. Fear will disappear as management improves and as employees develop confidence in management.
Driving out fear and building morale and trust should be part of all the previous 7 points. There is fear without trust, take away any reason for fear and fill it with hope and support. The results will amaze you.
ECIC Consulting Inc.
Weehawken, NJ 07086