Dr Deming’s 14 points
7. Institute leadership of people:
The aim of management should be to help people to do a better job. Management is in need of overhaul.
Leadership is needed, NOT supervision!
Leadership is in need of overhaul, the job of leaders is to help people succeed at their jobs.
Adopt and institute leadership aimed at helping people to do a better job.
Adopt and institute principles for leadership improvement and development.
The emphasis of management must be changed from sheer numbers to quality. Improvement of quality will automatically improve productivity.
Management must ensure that investigation and actions are taken on reports of inherited defects, system conditions, poor tools, unclear operational definitions, variation and all conditions detrimental to quality. You can’t delegate quality, its a road to failure.
The basic principle is that it’s the manager’s job to coach their staff and improve the system
• Firstly, they spend time in the work reinforcing the organizations commitment to its customers and to quality.
• Secondly, they devote time to ensuring the staff doing the work have everything they need to be able to serve the customer.
• Thirdly, when they have a decision to make about either of the above they get data to base their decisions on. There is no knee jerk, instead they get educated to make an “educated” decision.
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