Dr Deming’s 14 points
13. Encourage education:
Institute a vigorous program of education and self-improvement.
Institute a vigorous program of education and encourage self improvement for everyone.
What an organization needs is not just good people; it needs people that are improving with education. Education may not be in a subject that is connected to their work.
Self improvement keeps people’s minds developing. Point 6 is training for the job, point 13 is elevating people’s minds.
Advances in competitive position will have their roots in knowledge. No organization can survive with just good people, they need people that are improving.
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