Dr Deming’s 14 points
10. Eliminate exhortations:
Eliminate the use of slogans and exhortations for the work force asking for zero defects and new levels of productivity.
• Eliminate work standards (quotas). Substitute leadership.
• Eliminate management by objective. Substitute leadership.
• Eliminate management by numbers, numerical goals. Substitute leadership.
Eliminate slogans, warnings and targets for the work force asking for zero defects, doing it right first time and new levels of productivity. Such push only creates hostile relationships. Posters and slogans on the wall stating “do it right first time”; who can do it right first time, when the stuff someone has to work on is already wrong? The causes go beyond the power of the work force, as the majority of low quality and low productivity causes result from the system.
If the system has been built around quality, then it will be done right first time, so the slogan will be meaningless.
Substitute work standards and quotas with effective leadership and effective methods. Substitute management (by objectives, numbers and numerical goals) with effective leadership.
ECIC Consulting Inc.
Weehawken, NJ 07086